FAQs
Frequently Asked Questions
Why do Good Before Market snacks cost less?
They are sealed products with a shorter remaining best-before window than conventional retail stock. A batch cannot be ordered until its exact date has been checked and published.
Does best before mean expired?
No. A best-before date describes the expected quality of an unopened product. It is different from an expiration date. Always follow the package directions and use your judgement after opening.
Are the snacks opened or damaged?
No. Products are listed as sealed. Packages with material damage, broken seals or signs of tampering are not offered for sale.
Where do you deliver?
We accept Canadian delivery addresses. Enter your address at checkout to see the delivery methods, timing and fees currently available for your location.
How do delivery windows work?
Available delivery estimates are shown at checkout and may vary by address, order time and carrier capacity. Your order confirmation will include the selected method.
Can my order be left at the door?
Where the selected carrier supports delivery instructions, you can add them during checkout. Choose a secure, weather-protected location whenever possible.
How do I place an order?
A buy button appears after the exact batch date is confirmed. Add the snacks you want, continue to checkout, enter your Canadian delivery address and choose the card and delivery options shown there.
Can I change or cancel an order?
Email us as soon as possible. We will try to help before packing begins, but changes or cancellations cannot be guaranteed once an order is being prepared.
Do I need an account?
Use the checkout options shown on the site. Creating an account can make it easier to review orders and manage your details, but it does not start a subscription.
Will I receive exactly what is pictured?
You will receive the listed product, flavour and pack size. Packaging artwork may change from time to time, so the design can differ slightly from the photo.
Where can I find the best-before date?
The exact confirmed batch date is shown on the product page and printed on the package. Ordering remains closed while a date is still pending. Contact us if a delivered item does not match its listing.
Why do products sell out?
Close-dated stock arrives in limited batches. Once a batch is gone, the same product or date may not return, although new snack deals are added as they become available.
How close are products to their best-before date?
It varies by batch. Check the date shown on each product page before ordering so you can choose snacks that suit when you plan to enjoy them.
How should I store my snacks?
Follow the storage instructions on the package. Unless the label says otherwise, keep sealed snacks in a cool, dry place away from direct sunlight.
What if something arrives damaged?
Email hello@chollosua.shop promptly with your order number and clear photos of the item and shipping package. We will review the issue under our refunds and returns policy.
Which payment methods do you accept?
Good Before Market uses card-only checkout. The secure provider and accepted card networks are displayed at checkout when ordering is available. Bank transfer, cash, PayPal and digital-wallet payments are not offered.
Are prices shown in Canadian dollars?
Yes. Product prices, delivery charges, taxes and order totals are shown in Canadian dollars (CAD).
When is my card charged?
Your card is charged when you complete checkout and the payment is accepted. A confirmation is then sent to the email address provided with the order.
Do I need a subscription?
No. Order only the snacks you want without starting a subscription or recurring payment.
How do I contact the support team?
Use our contact form or email hello@chollosua.shop. Include your order number when your question relates to an existing purchase.
Where can I read the refund policy?
Read our Refunds & Returns policy for eligibility, timing and the information needed to review a request.