Packaged food cannot usually be restocked after delivery. We still want to make it right when an order arrives damaged, opened, incorrect or materially different from its listing.
Report a problem within 24 hours
Contact us within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the product, seal, best-before date and shipping package. Keep the item until we finish reviewing the request.
Issues we can review
- A broken seal, material package damage or signs of tampering
- The wrong product or pack size
- A best-before date that does not match the product listing
- A missing item from the confirmed order
Food returns and change of mind
Do not mail food back unless our support team gives written instructions. We cannot accept returns because of taste preference, packaging artwork changes, or a change of mind after delivery. This does not limit rights that apply under law.
Refunds, credits and replacements
After review, an eligible issue may be resolved with a refund, store credit or replacement depending on stock and the circumstances. Approved card refunds are sent to the original payment method; bank processing time can vary.
Contact us as soon as possible to request a cancellation. We will try to help before packing begins, but cancellation cannot be guaranteed after preparation or dispatch.